Aden Islamic Bank for Microfinance عربي

FAQ

Find answers to common questions about Aden Islamic Bank services for a clear and smooth banking experience.
What is the difference between a bank account and an Aden Cash wallet?

A bank account is a comprehensive banking account that allows you to access a wide range of banking services.

An Aden Cash wallet, on the other hand, is an electronic financial service designed for everyday payments and money transfers easily and conveniently through your mobile phone. You can also open an Aden Cash wallet online with ease, without the need to visit a branch, making access to financial services more convenient and flexible.

How can I change my bank card PIN?

You can request to change your bank card PIN at the nearest branch of Aden Islamic Bank for Microfinance, or contact Customer Service via the toll-free number: 8000010, or through WhatsApp: 780396666.

Can I print a detailed report of the transactions I make through the banking app?

Yes, you can view your account statement directly through the banking app, as well as access details of incoming and outgoing transfers and the financial transactions you make through the app.

You can also save, share, and print reports, and view your recent transactions based on the dates you specify.

What are the requirements for obtaining financing?

To apply for financing, you are required to provide the following documents and requirements:

  1. Quotation: From a shop or supplier that provides the items or services you need.

  2. Suitable collateral: Covering the financing amount. This may be in the form of gold, a commercial guarantee, or a bank guarantee.

  3. Proof of residence.

  4. Proof of monthly income.

For more information about financing requirements and available financing products, you can contact our Financing Specialists via WhatsApp:

781660455

780660850

How can I open a bank account?
How can I open a bank account?

You can easily open a new account with Aden Islamic Bank for Microfinance in one of the following ways:

  • Through the banking app.

  • By visiting one of Aden Islamic Bank for Microfinance’s branches and completing the account opening procedures.

How can I contact Customer Service if I have any inquiries?

You can contact Aden Islamic Bank for Microfinance Customer Service through the “Rad” chatbot to receive assistance and support as quickly as possible via:

  • WhatsApp: 780396666

  • Toll-free number: 8000010

How can I apply for a job and join the Bank’s team?

You can follow job vacancies announced by the Bank on the official website and social media platforms, and apply for available opportunities according to the specified requirements via the website or by emailing: hr@adenbank.com

What is the International Bank Account Number (IBAN) and how do I obtain it?

The IBAN is a unique bank account number assigned to each customer, used to facilitate local and international transfers accurately and securely. You can obtain your IBAN via your banking application.

What are the official working hours of the Bank?

Head Office working hours: Sunday to Thursday, from 08:00 AM to 04:00 PM.

Branches working hours: Saturday to Thursday, from 08:00 AM to 01:30 PM and from 04:00 PM to 08:00 PM.

How can I obtain a Mastercard Debit Card and what are the fees and conditions for issuance?

You can apply for issuance of a Mastercard Debit Card by visiting the nearest branch of Aden Islamic Microfinance Bank, provided you hold an active bank account to complete the card issuance process. The fee for the Mastercard Debit Card is USD 10.

Do you offer Virtual Mastercard cards?

Yes. The banking application allows you to issue a Virtual Mastercard instantly for a fee of USD 1. You may fund the balance in the currency of your choice (Yemeni Rial, Saudi Riyal, or US Dollar).